Frequently Asked Questions

  • Ensure that you have pulled the lid up on the attached bottle. Make sure the bottle is correctly attached and this should resolve the issue. If it does not please call our helpline so we can give telephonic assistance.
  • This occurs when the store forgot to supply you with the machine driving disk. It is a plastic disk with a spiked surface that attaches to the pad to ensure it does not slip off. Please contact our helpline so we can assist you with this complaint.

Absolutely. Our chemicals are safe for machine use or manual use.

No. As we do not know what the chemical is, chances are it will damage the machine. This is part of the reason why all rentals go with a free chemical.

Normally we work on around 60 square meters. This is obviously dependant on the state of the carpets as well as the type of carpet. Some carpets are far more absorbent than others. These factors can either increase or decrease the area and will be up to the customer to judge.

The Carpet Cleaner, as a general rule, is enough to clean a house with 3 bedrooms and a dining room area.

Yes. All chemicals are produced to strict SABS standards and are ISO9002 approved. If ingestion occurs follow the recommendations on the back label of the chemical. Chemicals are not toxic or life threatening.

Placing them in the machine will not damage the machine. However, it will dilute the chemicals. The chemicals and their dilutions were calibrated to be used straight onto the problem area thus ensuring that results are achieved without unnecessary time wastage.

Carpet Cleaner:   

75ml mixed into the white bucket at the front of the machine or approximately 8 litres of warm water. To be used in conjunction with our machines or by hand. If used by hand they must put detergent on affected area wait for it to dry to white powder then vacuum up.

High Traffic / Stain:    

Both of these are pre spotters. Using a clean cloth or sponge soak with the chemical then apply directly to the stain / high traffic area. Leave for approximately 5 minutes then go over the area with the machine to ensure all of the chemical is extracted. Warn the customer not to leave the stain remover on the carpet for too long as it may remove the carpets colour.

Odour Eliminator:  

After cleaning spray in affected area and leave to work. The anti bacterial agent attached itself to the odour molecules and destroys the smell at its source. Can be used in fridges, for pet smells, shoes etc.

Upholstery Cleaner:  

Used in the same way as carpet cleaner, 75ml into approximately 8 litres of water. If the customer wants to use it by hand then apply the chemical to the affected area. Allow to dry to white powder then vacuum up.

Tile and Hard floor:   

75ml into approximately 3 litres of water. Concentration can be adjusted according to the customer’s requirements. Can be used with either the FloorMac or with a mop.

Spray and Buff Polish:   

Clean surface before use. Ensure the floor is dry. Spray polish onto the floor then buff with either the FloorMac or with a mop or damp cloth.

Laminate Cleaner:  

75ml into 3 litres of water. Concentration can be adjusted according to the customer’s requirements. Can be used with either the FloorMac or with a mop.

  1. Check to see if the water emptied from the white bucket was dirty after cleaning. If it’s still clean, the machine has not been set up properly.
  2. If it was, then the machine is working and you may just need to redo the job to get better results. There is only so much you can expect from the machine. If the carpets haven’t been cleaned for a long time, it’s going to take a bit more elbow grease to get them as good as new again.


Normally around 3 hours. This depends on air flow and temperature. Drying times in winter extend to around 5 hours.

To speed up drying open all windows to create an air flow current.

Yes, but you may have a problem. The bucket at the front of the machine can only hold 8 litres of water. If the bucket is over filled the water will be sucked into the turbine causing the machine to short circuit and stop working. As an emergency solution the machine will work, but it is not recommended.


  • You must test to ensure that the carpet is colour fast. Test on an inconspicuous area by blotting the detergent onto the carpet and testing to see if colour is fast or not.
  • As with all wet cleaning techniques avoid over-wetting the carpet as this will greatly lengthen the drying time and may cause problems with shrinkage and discolouration of the pile.


  • Using a damp handkerchief, blot an area of the rug. If any dye comes off on the handkerchief, the dyes may run during cleaning.
  • Spray-extraction carpet cleaning methods are recommended. Allow to dry flat on the floor. Clean one side at a time and allow it to dry before reversing to clean the other side.
  • As a general rule, the safest recommendation we offer regarding cleaning any type of Persian rug is to have it done professionally using the steam extraction method.


  • It is advised to stay away from suede. It is a tricky surface to clean and it is better not to cause damage unnecessarily.

The machine can clean blinds and curtains. However, it is at the customer’s risk. The problem with using the upholstery tool on blinds and curtains is that there is the possibility of run lines due to the creases on the curtains.

Below is a step by step list of how to set up the machine:

  1. Add chemical to 3 litres of water to prepare solution.
  2. Detach bottle from the machine and unscrew the lid.
  3. Fill the bottle with the solution and screw the cap back on, returning it to the bottle cradle, on the machine, and ensuring it is securely fastened.
  4. Remove pad from plastic bag and place driving disk, spike side down, in the center of the pad. (Note: Without the driving disk the machine cannot be used.)
  5. Gently lift the machine and place onto the driving disk.
  6. Pull dispenser nozzle out so it can dispense onto the floor.
  7. Press button on top of machine until drops of solution appear from dispenser nozzle.
  8. Turn the machine on and begin cleaning in an arc like fashion.
  9. Repeat as necessary.
  10. Also remember the difference between the pads.
    1. Red – Cleaning Tiles and Hard floors. Using this on a wood floor WILL cause scratching.
    2. White – Polishing Tiles and Hard floors and cleaning Laminated Floors.

Even without a pamphlet the set up of the carpet cleaner is very simple. Below is a set by step list of how to set the machine up:

  1. Remove white bucket from under Perspex lid at the front of the machine.
  2. Fill the white bucket with warm water and add the detergent mix according to the directions on the chemical’s back label.
  3. Pour the solution into the back of the machine where there is the black surround. (Note: Back of machine is open and not closed with a lid like the front of the machine.)
  4. Return the empty white bucket to the front of the machine. Return the lid to its position and ensure that the lid has been fastened securely. (Note: If the customer can take the lid off when the suction of the machine is on, then they have not made sure it is securely fastened. The lid creates the vacuum so if the lid is secured properly you will not be able to take it off when the motor is on.)
  5. Connect the small see through pipe with snap connector to the nipple on the front of the machine.
  6. Attach the black flexible hose to the front of the machine.
  7. Connect the other side of the hose to either the floor tool or upholstery tool. (Note: This includes both the small see through pipe as well as the black flexible hose.)
  8. Press both buttons on top of the machines on.
  9. Gently squeeze the trigger on the floor/ upholstery tool to begin pumping water through the machine so as to dispense onto the carpet for cleaning.
  10. Cleaning to be done in a racking type motion, in roughly one square meter patches

Our machines use the spray extraction method of cleaning as opposed to the brush rotation system. This is due the nature of the business. Having brushes means that you rely on the customers to properly clean the machine after use. If this is not done the next customer runs the risk on spreading all the dirt sitting in the brushes directly onto your carpet.

With the spray extraction system this problem is avoided as the carpet is injected with a warm water and detergent solution under pressure so that the soil is suspended in the water and extracted almost immediately by a high-suction wet-vacuum system. This method is particularly useful for very dirty carpets because it removes deep-seated soil.

This means that the previous customer did not follow instructions properly. Dirty water was placed into the back of the machine which was then sucked through the machine. The grit has then blocked the trigger mechanism to the point where water spouts out of the trigger. The floor tool needs to be opened and cleaned. The customer will need to return the faulty part and replace.

This is normally a sign of the vacuum motor being under strain. Please return the machine and swap it for a functioning machine.

If the water is dirty is more than likely that there was some excess water sucked into the turbine compartment. This then sits there until the machine is used. The force of the vacuum motor then drives the water out through the exhaust on the cartridge and onto the floor. This will stop after a few seconds and the water can be sucked up and cleaning can commence.

If the water is clean it is probably the pump that is blocked. Confirm if the machine is spraying water. If it is not then the machine needs to be replaced!

No. The machine is designed to spray and suck at the same time. This ensures that the carpets are not over wet which can cause damage. This is also the most effective means of ensuring the carpets dry as quickly as possible.

Firstly, we apologise greatly for the inconvenience. We visit the stores every three weeks to service and clean the machines. What happens in-between this period is out of our control. Please contact our help line on 0860 999 195 and let us know about it so we can tend to the complaint.

This is most likely caused by a faulty power cable. Jiggle the cable where it goes into the back of the machine. If this causes the machine to stop and start the cable is faulty. The machine needs to be returned and a service call logged.

Firstly identify which type of nipple the machine has. There are two options namely metal and plastic.

If the machine has a metal nipple: then in all likelihood the snap connector has not been connected correctly. Remove the snap connector. and pull the rough jacket on the snap connector back, while holding the rough jacket back push the snap connector onto the nipple in a clockwise direction. You should hear a snap once the connector is one correctly. The front of the snap connector should only be a few millimetres away from the end of the nipple closest to the machine or handle.

If the machine has a plastic nipple: check whether there is an o-ring around the end of the nipple on both the floor tool and the machine. If there is just confirm that there are no tears in the o-ring. If the o-ring has split, you will need to return the machine and swap it for an operational machine.

If the hole is on the black hose, this will cause the machine to have sub-standard suction. The pipe needs to be swapped for a fixed one at the store the machine was hired at.

Return the floor tool to the store and swap it for an unbroken one.

In most cases the customer has allowed the collection bucket (white bucket) to overfill. This causes the machine to suck up the water which is then ejected through the vent outlet at the bottom of the machine.

When the bucket is full of dirty water it must be emptied. It must then be rinsed out with clean water and the mixing of chemicals and warm water can then be done. The mixture must then be poured into the open side at the back of the machine and the empty bucket replaced. The machine must be run off the carpet for about a minute to allow the excess water to be blown out the bottom of the machine. At this point the customer may complain about marks on the carpet. These marks are from the dirty water coming out the bottom of the machine. The customer should go over these spots with the machine to remove them.

It is advised that cleaning occurs at least every six months. This ensures that your carpets look the best they can and that dust mites are removed. It can be used more but it is advised that carpets are deep cleaned at least twice a year. Regular carpet cleaning helps with allergies people have and thus makes the home environment healthier.

The machine is capable of cleaning all hard floor surfaces provided they are not porous in nature. This is due to the fact the chemical is a liquid and if the surface is porous it will just absorb the chemical. The machine must not be used on parquet flooring.

We are solely in the self hire market. We do not have contract teams to come out and carry out the cleaning. We offer a safer, cheaper alternative to so called “professional” cleaning teams. It is safer as you don’t need to give strangers access to your home, and you have peace of mind that the products you receive from Cleaning Clinic are top quality (SABS and ISO 9002 compliant) and developed primarily with carpet care in mind.

Unfortunately no. Our machines are brought in from Europe solely for hire purposes. We do not sell the machines under any circumstances.